SO here we go again. For those who need a refresher, here is the original link to the first issue.
So things got resolved, or so it seemed with the payments. It turns out the credits I was promised didn’t get applied, and my membership should have been on hold until at least January 11, 2013 (though it should have been longer since they didn’t fix the issue until August 7, 2012) and they took a full payment on Jan 4, 2013.
So of course I decide to contact them. Calling them is difficult, as the hold times are usually 45 min or greater, (go figure) so I emailed them. They gave me a standard response of hearing back in 3 business days. This was on January 9th. On Jan 15th I decided to go to social media, as this seemed to have an impact last time. Here is the Twitter conversation that occurred:
Then to illustrate their lack of customer service, there was no further replies to my tweets. Even after I posted these next two:
I know it seems foolish for me to continue pressing this with them, but it really is the principle of the thing. How many people get this type of service and do nothing? In this I need to be the anomaly. I need to stand up to them and make them aware. I know it won’t have a big effect in the grand scheme, but at least I’ll know I stood up for what I believed in.