No Dodge-ing the bad Customer Service

So do many of you have issues with your Dodge vehicles? I bet it doesn’t top my friend’s issue.

Recently he took his Dodge Calibre into a local Dodge dealer for a routine Safety Inspection and oil change. The car is 7 years old, and has less than 70,000 KM. Within a few hours they contacted him, and advised that his front and rear cross members were rusted out completely. This is an amazing thing, since they are metal, and should not rust out in 7 years. The car is a 2007. There are cars 20+ years old on the road that do not have rusted crossmembers. This is an obvious defect. Well it seems the Crossmember is not the only defect. The level of customer service for Dodge/Chrysler is also defective.

Here is a pic of the crossmember

So the crossmember is defective. The Dodge dealer quoted a price to fix it, and also cited that any collateral damage as part of replacing the crosssmember would be his to pay, not the dealership. Wait…..So they are saying if we break it, then you pay for it? ARE YOU F’N kidding me? That in itself would make me lose my mind, but my friend pressed on, keeping his wits about him.

Next there was an unsolicited (by him but was by the dealer) offer from Chrsyler corporate, to cover a portion of the cost of the crossmember only. REALLY? REALLY?

Let’s be realistic here. A crossmember should almost never rust out, and certainly not in 7 years, and less than 70,000 KM. This is an obvious defect. They should pay for all of it. But it gets better.

So he is referred to the district manager, but no one can seem to give him the phone number. He calls Chrysler Customer service, and they refuse to let him escalate the issue. No one seems to want to get him where he needs to go.

They keep telling him that he would be responsible for any other damages that might be caused by replacing the crossmember. They are like a broken record.

There are hundreds of sites that speak to other people that have had issues with the crossmember, but Dodge seems to ignore the fact that this seems to be an epidemic.

If the crossmember is faulty, and parts that are fine are damaged based on what the dealership does, it should not be the responsibility of the owner.

He has spent many hours on the phone, arguing with Dodge, and they have not, and seems won’t, step up to assist.

Dodge has had his car for 22 days now, and there has been no resolution.

So think twice before you buy that dodge vehicle. It might end up biting you in the ass. BIG TIME.

About Anthony Arsenault

I was born on a cold October day in 1975. My love for words became apparent to my family at a young age, when I took to reading, and always had to have a book. This love for books continued on, and soon I was putting my own words to paper. I was always a fan of creative writing, and often impressed my grade school teachers with my fantastic stories. At the age of 15, I wrote a poem called "Abused" for a grade 9 poetry assignment. The power of the poem brought the administration of the school to class room with a barrage of questions. Four years later I entered a contest sponsored by the Canadian Chamber of Contemporary Poetry. Of thousands of contestants, i was in the top 200, and had my poem "Bob" published in their anthology “Scaling the Face of Reason". This was my first true accomplishment, and my first published work. Since then I have been writing, and Have had a few articles and a poem entitled " A Letter to my Unborn Child" published by Parents for Parents Magazine. I am still writing, and recently published my first e-book, The Common Man's Guide to Women as Told by the Common Man, and a book of poetry called "Words Flow Eternal"

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